PQRS | Peticiones, Quejas, Reclamos y Sugerencias | Aceros y Mallas de Colombia<\/title>\n<meta name=\"description\" content=\"Radique su Petici\u00f3n, Queja, Reclamo o Sugerencia ante Aceros y Mallas de Colombia. 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summary::after{content:\"\u2212\"}details p{font-size:14px;color:var(--txt);line-height:1.7;margin-top:12px}\n@media(max-width:980px){.pqrs-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}}\n@media(max-width:620px){.legal-hero{padding:44px 0 40px}.form-card,.info-card{padding:22px 16px}}\n<\/style>\n<\/head>\n<body>\n<nav class=\"bc am-full\"><div class=\"am-wrap\"><ol><li><a href=\"https:\/\/acerosymallas.com\/nueva\/\">Inicio<\/a><\/li><li aria-current=\"page\">PQRS<\/li><\/ol><\/div><\/nav>\n\n<header class=\"legal-hero am-full\" role=\"banner\"><div class=\"am-wrap\"><p class=\"eyebrow\">Servicio al cliente<\/p><h1>Peticiones, Quejas, <span>Reclamos<\/span> y Sugerencias<\/h1><p>En Aceros y Mallas de Colombia queremos escucharlo. Use este canal para radicar cualquier PQRS relacionada con nuestros productos, pedidos, despachos o atenci\u00f3n comercial.<\/p><\/div><\/header>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed12ed48\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\" data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><div class=\"info-card\">\n<h2>\u00bfQu\u00e9 es <span>PQRS?<\/span><\/h2>\n<p>Es el canal formal para que usted radique:<\/p>\n<ul>\n<li><strong>Petici\u00f3n<\/strong> \u2014 una solicitud de informaci\u00f3n, documento o gesti\u00f3n relacionada con nuestros productos o servicios.<\/li>\n<li><strong>Queja<\/strong> \u2014 una manifestaci\u00f3n de inconformidad con la atenci\u00f3n recibida por parte de nuestro equipo.<\/li>\n<li><strong>Reclamo<\/strong> \u2014 una inconformidad relacionada con un producto, pedido, despacho o facturaci\u00f3n.<\/li>\n<li><strong>Sugerencia<\/strong> \u2014 una recomendaci\u00f3n para mejorar nuestros productos o servicio.<\/li>\n<\/ul>\n<p>Toda solicitud radicada por este canal recibe seguimiento por parte de nuestro equipo comercial hasta su cierre.<\/p>\n<div class=\"contact-list\">\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15.5v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3 19.5 19.5 0 0 1-6-6 19.8 19.8 0 0 1-3-8.7A2 2 0 0 1 3.2 1h3a2 2 0 0 1 2 1.7c.1.9.3 1.8.6 2.7a2 2 0 0 1-.5 2.1L7 8.9a16 16 0 0 0 6 6l1.4-1.4a2 2 0 0 1 2.1-.5c.9.3 1.8.5 2.7.6a2 2 0 0 1 1.8 2.1Z\"\/><\/svg><\/div><div><strong>WhatsApp comercial<\/strong><span>+57 320 786 8790<\/span><\/div><\/div>\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"\/><path d=\"m4 6 8 7 8-7\"\/><\/svg><\/div><div><strong>Correo comercial<\/strong><a href=\"mailto:gcomercial@acerosymallas.com\">gcomercial@acerosymallas.com<\/a><\/div><\/div>\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 12-9 12S3 17 3 10a9 9 0 1 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/div><div><strong>Ubicaci\u00f3n<\/strong><span>Cali, Valle del Cauca, Colombia<\/span><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\" data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><h2 class=\"form-title\">Radique su <span>solicitud<\/span><\/h2>\n<p class=\"form-sub\">Complete el siguiente formulario con el mayor detalle posible. Entre m\u00e1s clara sea la informaci\u00f3n, m\u00e1s r\u00e1pido podremos darle una respuesta.<\/p><\/div><div class=\"shortcodeContent\" \">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4034-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"4034\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nueva\/wp-json\/wp\/v2\/pages\/4035#wpcf7-f4034-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4034\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4034-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-grid\">\n\t<div class=\"field\">\n\t\t<p><label>Tipo de solicitud *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Sugerencia\">Sugerencia<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Nombre completo *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Su nombre\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Correo electr\u00f3nico *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"correo@ejemplo.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Tel\u00e9fono \/ WhatsApp *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de contacto\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>N.\u00ba de pedido o factura (si aplica)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Opcional\" value=\"\" type=\"text\" name=\"pedido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Ciudad<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Ciudad desde donde escribe\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field full\">\n\t\t<p><label>Detalle de su solicitud *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa con el mayor detalle posible su petici\u00f3n, queja, reclamo o sugerencia...\" name=\"detalle\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"check-row\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"autoriza\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"autoriza\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Autorizo el tratamiento de mis datos personales conforme a la Pol\u00edtica de Tratamiento de Datos Personales.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-actions\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-y\" type=\"submit\" value=\"\u25ba Enviar solicitud\" \/><br \/>\n<a class=\"btn btn-w\" href=\"https:\/\/wa.me\/573207868790?text=Hola%2C+quiero+radicar+una+PQRS\" target=\"_blank\" rel=\"noopener\">Radicar por WhatsApp<\/a>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed13186e\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed13199b\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-12 col-ms-12 btTextLeft\" data-width=\"12\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><\/div>\n\n<\/section>\n\n<section class=\"faq am-full\"><div class=\"faq-wrap\">\n<h2>Preguntas frecuentes sobre <span style=\"color:var(--am)\">PQRS<\/span><\/h2>\n<details open><summary>\u00bfEn cu\u00e1nto tiempo recibo respuesta?<\/summary><p>Buscamos confirmar la recepci\u00f3n de su solicitud el mismo d\u00eda h\u00e1bil. El tiempo de resoluci\u00f3n depende del tipo de solicitud y puede requerir validaci\u00f3n con el \u00e1rea de despachos, facturaci\u00f3n o proveedores.<\/p><\/details>\n<details><summary>\u00bfPuedo radicar una PQRS por WhatsApp?<\/summary><p>S\u00ed. Puede escribirnos directamente al WhatsApp comercial indicando que se trata de una petici\u00f3n, queja, reclamo o sugerencia, junto con el detalle de su solicitud.<\/p><\/details>\n<details><summary>\u00bfNecesito tener un pedido previo para radicar una PQRS?<\/summary><p>No necesariamente. Puede radicar una petici\u00f3n o sugerencia sin haber realizado una compra. Para quejas o reclamos relacionados con un pedido, es \u00fatil (aunque no obligatorio) indicar el n\u00famero de pedido o factura si lo tiene.<\/p><\/details>\n<details><summary>\u00bfC\u00f3mo s\u00e9 que mi solicitud fue recibida?<\/summary><p>Le enviaremos una confirmaci\u00f3n por el mismo canal que utiliz\u00f3 (correo electr\u00f3nico o WhatsApp) con un resumen de su solicitud.<\/p><\/details>\n<\/div><\/section>\n\n<\/body>\n<\/html><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-4035","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/comments?post=4035"}],"version-history":[{"count":16,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035\/revisions"}],"predecessor-version":[{"id":4053,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035\/revisions\/4053"}],"wp:attachment":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/media?parent=4035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\n\n\n\nPQRS | Peticiones, Quejas, Reclamos y Sugerencias | Aceros y Mallas de Colombia<\/title>\n<meta name=\"description\" content=\"Radique su Petici\u00f3n, Queja, Reclamo o Sugerencia ante Aceros y Mallas de Colombia. 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summary::after{content:\"\u2212\"}details p{font-size:14px;color:var(--txt);line-height:1.7;margin-top:12px}\n@media(max-width:980px){.pqrs-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}}\n@media(max-width:620px){.legal-hero{padding:44px 0 40px}.form-card,.info-card{padding:22px 16px}}\n<\/style>\n<\/head>\n<body>\n<nav class=\"bc am-full\"><div class=\"am-wrap\"><ol><li><a href=\"https:\/\/acerosymallas.com\/nueva\/\">Inicio<\/a><\/li><li aria-current=\"page\">PQRS<\/li><\/ol><\/div><\/nav>\n\n<header class=\"legal-hero am-full\" role=\"banner\"><div class=\"am-wrap\"><p class=\"eyebrow\">Servicio al cliente<\/p><h1>Peticiones, Quejas, <span>Reclamos<\/span> y Sugerencias<\/h1><p>En Aceros y Mallas de Colombia queremos escucharlo. Use este canal para radicar cualquier PQRS relacionada con nuestros productos, pedidos, despachos o atenci\u00f3n comercial.<\/p><\/div><\/header>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed12ed48\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\" data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><div class=\"info-card\">\n<h2>\u00bfQu\u00e9 es <span>PQRS?<\/span><\/h2>\n<p>Es el canal formal para que usted radique:<\/p>\n<ul>\n<li><strong>Petici\u00f3n<\/strong> \u2014 una solicitud de informaci\u00f3n, documento o gesti\u00f3n relacionada con nuestros productos o servicios.<\/li>\n<li><strong>Queja<\/strong> \u2014 una manifestaci\u00f3n de inconformidad con la atenci\u00f3n recibida por parte de nuestro equipo.<\/li>\n<li><strong>Reclamo<\/strong> \u2014 una inconformidad relacionada con un producto, pedido, despacho o facturaci\u00f3n.<\/li>\n<li><strong>Sugerencia<\/strong> \u2014 una recomendaci\u00f3n para mejorar nuestros productos o servicio.<\/li>\n<\/ul>\n<p>Toda solicitud radicada por este canal recibe seguimiento por parte de nuestro equipo comercial hasta su cierre.<\/p>\n<div class=\"contact-list\">\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15.5v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3 19.5 19.5 0 0 1-6-6 19.8 19.8 0 0 1-3-8.7A2 2 0 0 1 3.2 1h3a2 2 0 0 1 2 1.7c.1.9.3 1.8.6 2.7a2 2 0 0 1-.5 2.1L7 8.9a16 16 0 0 0 6 6l1.4-1.4a2 2 0 0 1 2.1-.5c.9.3 1.8.5 2.7.6a2 2 0 0 1 1.8 2.1Z\"\/><\/svg><\/div><div><strong>WhatsApp comercial<\/strong><span>+57 320 786 8790<\/span><\/div><\/div>\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"\/><path d=\"m4 6 8 7 8-7\"\/><\/svg><\/div><div><strong>Correo comercial<\/strong><a href=\"mailto:gcomercial@acerosymallas.com\">gcomercial@acerosymallas.com<\/a><\/div><\/div>\n<div class=\"contact-item\"><div class=\"ci\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 12-9 12S3 17 3 10a9 9 0 1 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/div><div><strong>Ubicaci\u00f3n<\/strong><span>Cali, Valle del Cauca, Colombia<\/span><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"rowItem col-md-6 col-sm-12 btTextLeft\" data-width=\"6\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><h2 class=\"form-title\">Radique su <span>solicitud<\/span><\/h2>\n<p class=\"form-sub\">Complete el siguiente formulario con el mayor detalle posible. Entre m\u00e1s clara sea la informaci\u00f3n, m\u00e1s r\u00e1pido podremos darle una respuesta.<\/p><\/div><div class=\"shortcodeContent\" \">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4034-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"4034\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nueva\/wp-json\/wp\/v2\/pages\/4035#wpcf7-f4034-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4034\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4034-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-grid\">\n\t<div class=\"field\">\n\t\t<p><label>Tipo de solicitud *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Sugerencia\">Sugerencia<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Nombre completo *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Su nombre\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Correo electr\u00f3nico *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"correo@ejemplo.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Tel\u00e9fono \/ WhatsApp *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de contacto\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>N.\u00ba de pedido o factura (si aplica)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Opcional\" value=\"\" type=\"text\" name=\"pedido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field\">\n\t\t<p><label>Ciudad<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Ciudad desde donde escribe\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"field full\">\n\t\t<p><label>Detalle de su solicitud *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa con el mayor detalle posible su petici\u00f3n, queja, reclamo o sugerencia...\" name=\"detalle\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"check-row\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"autoriza\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"autoriza\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Autorizo el tratamiento de mis datos personales conforme a la Pol\u00edtica de Tratamiento de Datos Personales.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-actions\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-y\" type=\"submit\" value=\"\u25ba Enviar solicitud\" \/><br \/>\n<a class=\"btn btn-w\" href=\"https:\/\/wa.me\/573207868790?text=Hola%2C+quiero+radicar+una+PQRS\" target=\"_blank\" rel=\"noopener\">Radicar por WhatsApp<\/a>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed13186e\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_section6aa20ed13199b\" class=\"boldSection gutter \" ><div class=\"port\"><div class=\"boldCell\"><div class=\"boldCellInner\"><div class=\"boldRow \" ><div class=\"boldRowInner\"><div class=\"rowItem col-md-12 col-ms-12 btTextLeft\" data-width=\"12\"><div class=\"rowItemContent\" ><div class=\"rowContent\" \"><\/div>\n\n<\/section>\n\n<section class=\"faq am-full\"><div class=\"faq-wrap\">\n<h2>Preguntas frecuentes sobre <span style=\"color:var(--am)\">PQRS<\/span><\/h2>\n<details open><summary>\u00bfEn cu\u00e1nto tiempo recibo respuesta?<\/summary><p>Buscamos confirmar la recepci\u00f3n de su solicitud el mismo d\u00eda h\u00e1bil. El tiempo de resoluci\u00f3n depende del tipo de solicitud y puede requerir validaci\u00f3n con el \u00e1rea de despachos, facturaci\u00f3n o proveedores.<\/p><\/details>\n<details><summary>\u00bfPuedo radicar una PQRS por WhatsApp?<\/summary><p>S\u00ed. Puede escribirnos directamente al WhatsApp comercial indicando que se trata de una petici\u00f3n, queja, reclamo o sugerencia, junto con el detalle de su solicitud.<\/p><\/details>\n<details><summary>\u00bfNecesito tener un pedido previo para radicar una PQRS?<\/summary><p>No necesariamente. Puede radicar una petici\u00f3n o sugerencia sin haber realizado una compra. Para quejas o reclamos relacionados con un pedido, es \u00fatil (aunque no obligatorio) indicar el n\u00famero de pedido o factura si lo tiene.<\/p><\/details>\n<details><summary>\u00bfC\u00f3mo s\u00e9 que mi solicitud fue recibida?<\/summary><p>Le enviaremos una confirmaci\u00f3n por el mismo canal que utiliz\u00f3 (correo electr\u00f3nico o WhatsApp) con un resumen de su solicitud.<\/p><\/details>\n<\/div><\/section>\n\n<\/body>\n<\/html><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-4035","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/comments?post=4035"}],"version-history":[{"count":16,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035\/revisions"}],"predecessor-version":[{"id":4053,"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/pages\/4035\/revisions\/4053"}],"wp:attachment":[{"href":"https:\/\/acerosymallas.com\/nueva\/wp-json\/wp\/v2\/media?parent=4035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}